We currently ship to all locations within India. International shipping is not available at this time.
Processing Time
Orders are typically processed within 1-2 business days (Monday-Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.
Order confirmation will be sent via email immediately after purchase
Shipping confirmation with tracking details will be sent once the order ships
Please ensure your email address is correct to receive notifications
Delivery Time
Estimated delivery times vary by location:
Location
Estimated Delivery Time
Metro Cities (Delhi, Mumbai, Bangalore, etc.)
3-5 business days
Tier 1 & 2 Cities
5-7 business days
Remote Areas
7-10 business days
Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather, carrier delays, or high-volume periods.
Shipping Charges
Shipping charges are calculated based on:
Order weight and dimensions
Delivery location (pin code)
Selected shipping method
Free Shipping: Available on orders above ₹500
Shipping Methods
We partner with reliable courier services including:
Blue Dart
Delhivery
DTDC
India Post
FedEx
The shipping method will be selected based on your location and order requirements.
Order Tracking
Once your order ships, you will receive:
A shipping confirmation email with tracking number
Tracking link to monitor your package in real-time
SMS updates at key delivery milestones
You can also track your order by logging into your account on our website.
Delivery Process
When your order is out for delivery:
The courier will attempt delivery to the address provided
A signature may be required upon delivery
If you're unavailable, the courier will leave a notice or attempt redelivery
Please ensure someone is available to receive the package
Verify the package condition before accepting delivery
Failed Delivery Attempts
If delivery fails:
The courier will make 2-3 delivery attempts
You will be contacted via phone or SMS
The package may be held at the local courier office for pickup
If unclaimed, the package will be returned to us
Contact us immediately if you miss a delivery
Address Changes
To modify your shipping address:
Contact us immediately after placing your order
Address changes can only be made before the order ships
Once shipped, address changes must be coordinated with the courier
Ensure your address is complete with landmark, pin code, and phone number
Shipping Restrictions
We cannot ship to:
PO Box addresses (courier services require physical addresses)
Locations outside India
Areas not serviceable by our courier partners
Package Contents
Your package will include:
Your ordered products, securely packaged
Invoice/bill
Product information (if applicable)
Care instructions (if applicable)
Damaged or Lost Packages
Damaged Packages:
Inspect your package immediately upon delivery
If damaged, take photos and refuse delivery or note damage on delivery receipt
Contact us within 24 hours with photos of the damage
We will arrange for replacement or refund
Lost Packages:
If your package shows as delivered but you didn't receive it, contact us within 48 hours
We will investigate with the courier service
A replacement or refund will be issued after investigation
Perishable Products
For food items like our products:
We use appropriate packaging to maintain freshness
Products are shipped with sufficient shelf life
Please refrigerate or store properly upon receipt
Check expiry dates upon delivery
Contact us immediately if products are near expiry or spoiled
Bulk Orders
For bulk or wholesale orders:
Contact us for special shipping arrangements
Delivery times may vary for large orders
Custom shipping rates may apply
Holidays and Peak Seasons
During festivals and peak shopping seasons:
Processing and delivery times may be extended
Order early to ensure timely delivery
We will notify you of any delays
Customer Responsibilities
As a customer, you are responsible for:
Providing accurate and complete shipping information
Being available to receive the delivery
Inspecting the package upon delivery
Reporting any issues within specified timeframes
Contact Us
For shipping-related queries, please contact us:
Email: shipping@mitraundmakhana.com
Phone: +91-XXXXXXXXXX
Customer Support Hours: Monday-Saturday, 9:00 AM - 6:00 PM IST