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Return Policy

Last Updated: 12/12/2025

Return Request Time

We accept return requests within 7 days of delivery. Please ensure you initiate your return request within this timeframe to be eligible for a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The product must be unused and in the same condition as received
• The product must be in its original packaging
• The return request must be made within 7 days of delivery
• The product must not be a non-returnable item (see below)

Returnable Items

You may return items if:

• The product is damaged or defective upon delivery
• You received the wrong item
• The product doesn't match its description
• The product is past its expiration date
• You changed your mind (product must be unopened)

Non-Returnable Items

The following items cannot be returned:

• Food products that have been opened or consumed
• Items returned after the 7-day return window
• Products without original packaging or labels
• Products damaged due to customer mishandling
• Sale or clearance items marked as final sale
• Personalized or customized products

How to Initiate a Return

Follow these steps to return an item:

• Contact our customer service team within 7 days of delivery
• Provide your order number and reason for return
• Include clear photos of the product (if damaged or defective)
• Wait for return authorization from our team (usually within 2-3 business days)
• Pack the item securely in its original packaging
• Ship the item to the return address provided

Return Shipping

Defective or Wrong Items: We will provide a prepaid return shipping label or reimburse your return shipping costs.

Changed Mind / Non-Defective Returns: You are responsible for return shipping costs. We recommend using a trackable shipping service.

Inspection and Processing

Once we receive your return:

• We will inspect the item within 2-3 business days
• You will receive an email notification about the inspection results
• If approved, your refund or replacement will be processed
• If rejected, we will explain the reason and return the item to you

Refund or Replacement

After approval, you can choose:

• Refund: Processed within 5-7 business days to your original payment method
• Replacement: A new item will be shipped within 3-5 business days
• Store Credit: Credit can be used for future purchases

Exchanges

If you need to exchange an item for a different size, flavor, or variant:

• Follow the return process above
• Place a new order for the desired item
• Or contact customer service for assistance with direct exchanges

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with photos of the damage
• We will arrange for a replacement or full refund
• Return shipping will be covered by us

Contact Us

For return-related questions or to initiate a return, contact us:

• Email: returns@mitraundmakhana.com
• Phone: +91-XXXXXXXXXX