Refund Policy

Last Updated: 12/12/2025

Refund Request Time

We accept refund requests within 7 days of delivery. To be eligible for a refund, please ensure you initiate the request within this timeframe.

Eligibility for Refunds

You may request a refund if:

The product you received is damaged or defective
You received the wrong item
The product is significantly different from its description
The product is past its expiration date upon delivery

Non-Refundable Items

The following items are not eligible for refunds:

Products that have been opened or consumed
Items returned after the 7-day refund window
Products damaged due to misuse or mishandling by the customer
Sale or promotional items marked as non-refundable

Refund Process

To initiate a refund:

Contact our customer service team within 7 days of delivery
Provide your order number and reason for the refund
Include photos of the product if it's damaged or defective
Our team will review your request within 2-3 business days

Refund Timeline

Once your refund is approved:

The refund will be processed within 5-7 business days
The amount will be credited to your original payment method
Depending on your bank or payment provider, it may take an additional 3-5 business days to reflect in your account

Partial Refunds

In some cases, we may offer partial refunds for:

Products that show signs of use but have valid quality issues
Items returned without original packaging
Products with minor defects that don't affect functionality

Contact Us

If you have any questions about our refund policy, please contact us:

Email: support@mitraundmakhana.com
Phone: +91-XXXXXXXXXX